Common Problems & Fixes

Find your problem by what you're seeing on screen, not by which feature it belongs to. Each answer points you to the page with the full story.

The AI stopped responding

Two common causes:

• You're out of star power. Every AI action spends credit; when your balance hits zero, the AI pauses. Check your balance first — see Star Power & Usage.
• The stream got interrupted (a flaky network, a long request). Use the Stop Generating control in the chat, then send your request again. See Using the AI Chat.

Your writing and everything you've saved stay untouched either way — only the AI is paused.

I hit a wall that says I'm out of star power

Star power is the credit every AI action spends. When it reaches zero, AI actions stop until your balance comes back. Running out of credit does not delete saved content; still check that your latest edits have saved.

To keep going:

• Wait for your monthly reset (the date is on your star power page), or
• Upgrade your plan for a larger monthly allowance.

Full details: Star Power & Usage.

Why are there only two models to choose from?

The model picker shows Default and Prime — that's the full set. Free plans use Default; paid plans also unlock Prime. There's no hidden list to turn on. Which plan unlocks what is covered in Plans & Pricing.

Tab completion isn't responding

Run through these:

• The cursor is inside editable body text (not an empty article or a non-text block).
• You pressed Tab without modifier keys (Ctrl, Shift, Alt, Command).
• Your account is signed in and has available star power.
• A previous suggestion isn't still loading — let it finish or press Esc first, then try again.

How it works end to end: Drafting Your First Draft.

The AI changed my text but I didn't get a review — or I can't tell what changed

When the AI rewrites existing text, the changes wait for you in a review where you accept or reject them one by one; your original isn't touched until you accept. If you didn't see a review, the AI most likely wrote new content rather than editing existing text. Open the review to step through each change and see exactly what's different.

See Letting AI Rewrite Your Draft and Your Work Is Safe.

My import failed — or it won't take my PDF

Importing into an article supports Word (.docx), plain text (.txt), and Markdown (.md) — not PDF. Convert the PDF to Word or Markdown first, or paste the text in.

If you want to keep a PDF as research instead, upload it to your materials library, where it's summarized for you. See Finding Sources & Images with AI. For all supported formats and size limits, see Quick Reference.

I can't find something I just wrote — will I lose my draft?

Find the project on the home page and open the article, then check its save status. If a local draft recovery notice appears, compare the differences before restoring. For earlier content, inspect snapshots in version history. A failed save, switching devices, or clearing browser data can limit what is recoverable; unsaved text is not guaranteed to be recoverable.

See saving and recovery.

Why does a new project already contain an article?

Clicking New on the home page and completing the New Project dialog creates a first blank article and opens the editor. Use New Article inside an existing project to add another draft, or import a project to bring in a collection of files.

How do I add more articles to the same project?

Open any article in that project, switch to the left panel Articles tab, and click new article (+). The new article lands in the same project. More on organizing: Organizing Your Work.